1. When picking up the shipment, please check your package in the presence of the courier. If there are visible damages on it (torn parts and crushing), you should not take the package. In this case, please call us at +381 62 800 22 27 or send us an e-mail with your information (name, surname, phone) at and state the reason why you refused to collect the package . We will inform you about further action as soon as possible.
  2. If you received the shipment and after opening the box found that the delivered goods do not correspond to the ordered ones or the data on the invoice are not correct, please call us at +381 62 800 22 27 or send e-mail with your information (name, surname, phone) to the address and describe what kind of problem you have. In the shortest possible time, and no later than within 8 days from the day of receipt of the written or electronic complaint, we will respond to the consumer on the reported complaint and will inform you about the further action. The deadline for resolving a complaint is 15 days from the moment it is reported.
  3. If there are non-conformities with the purchased product in terms of the provisions of the Law on Consumer Protection, please inform us at the address
  4. In the case of returning goods to a customer who previously paid for the goods to the courier, i.e. cash on delivery, the cost of returning the goods is not borne by Solar Energy, but the cost falls on the buyer.


By confirming the order, by clicking on the CONFIRM button, you agree to the terms of the complaint. In case of any remarks, complaints, objections or similar, you can always contact us at email